Security you can trust.

Compliance built in.

Every call, transcript, and customer record handled by our voice AI is protected by enterprise-grade security — so you can automate with confidence.

ISO/IEC 27001:2022

ISO 9001:2015

GDPR aligned

HIPAA-ready

AES-256 encrypted

Certifications & Standards

Independently certified infrastructure

ISO/IEC 27001:2022

Our voice AI runs on infrastructure independently certified to the leading international standard for information security management.

ISO/IEC 27001:2022

Our voice AI runs on infrastructure independently certified to the leading international standard for information security management.

ISO 9001:2015

Development, operations, and support follow audited quality-management processes, so every release meets a consistent standard.

ISO 9001:2015

Development, operations, and support follow audited quality-management processes, so every release meets a consistent standard.

GDPR aligned

Personal data is processed lawfully and transparently, with Data Processing Agreements available for every client.

GDPR aligned

Personal data is processed lawfully and transparently, with Data Processing Agreements available for every client.

HIPAA-ready

Healthcare clients on enterprise plans can request a Business Associate Agreement and PHI-specific safeguards.

HIPAA-ready

Healthcare clients on enterprise plans can request a Business Associate Agreement and PHI-specific safeguards.

International Gold Standard

Certified infrastructure

Our AI voice agents run on infrastructure independently audited and certified to ISO/IEC 27001:2022, the internationally recognized standard for information security. The certification covers the development, operation and support of the platform, including how customer data is processed and stored. Certification details are available to clients on request.

93 controls

assessed across organizational, people, physical, and technological areas

93 controls

assessed across organizational, people, physical, and technological areas

4 categories

covering the full information security management system

4 categories

covering the full information security management system

3 years

certification cycle, with independent surveillance audits every year

3 years

certification cycle, with independent surveillance audits every year

99.9%

uptime target, backed by redundant multi-zone infrastructure

99.9%

uptime target, backed by redundant multi-zone infrastructure

ISO 27001 vs SOC 2

One certification, broader coverage

Many vendors only offer a SOC 2 report. Here’s how the two compare — and why an ISO 27001-certified foundation gives you more.

SOC 2 Type II

A US attestation report in which an auditor reviews controls against five Trust Services Criteria.

Security

Availability

Processing integrity

Confidentiality

Privacy

ISO/IEC 27001:2022

An international certification for the entire information security management system, issued by an accredited certification body.

Addresses all five SOC 2 criteria areas

93 controls across 4 categories

Independent, accredited certification

Annual surveillance audits

Recognized by enterprises worldwide

Privacy by Design

Your data, your rules

Privacy isn’t an add-on. It shapes how our voice AI collects, stores, and handles every piece of customer data.

Data residency

Keep data 100% in the EU or 100% in the US. Routing is configured per account, so every business gets the region it needs.

Data residency

Keep data 100% in the EU or 100% in the US. Routing is configured per account, so every business gets the region it needs.

Data residency

Keep data 100% in the EU or 100% in the US. Routing is configured per account, so every business gets the region it needs.

Data Processing Agreements

Standard DPAs covering GDPR Articles 28–29, our subprocessor list, and breach-notification commitments.

Data Processing Agreements

Standard DPAs covering GDPR Articles 28–29, our subprocessor list, and breach-notification commitments.

Data Processing Agreements

Standard DPAs covering GDPR Articles 28–29, our subprocessor list, and breach-notification commitments.

Data subject rights

Requests to access, correct, export, or delete personal data are supported and handled promptly.

Data subject rights

Requests to access, correct, export, or delete personal data are supported and handled promptly.

Data subject rights

Requests to access, correct, export, or delete personal data are supported and handled promptly.

Every GDPR data subject right, supported

Access

Erasure

Portability

Restriction of processing

Data retention, built into the platform

GDPR compliance should be more than a badge. Our platform has data retention built directly into the product.

Choose how long calls, leads, conversations and SMS are kept

Give each client account its own retention rules

Remove expired data automatically, with no manual work

Keep an audit trail of every data lifecycle event

Healthcare

HIPAA for healthcare organizations

HIPAA-compliant configurations are available as a custom enterprise option for healthcare organizations, including a Business Associate Agreement (BAA). The ISO 27001 certification of our underlying infrastructure supports many of HIPAA’s technical safeguard requirements. HIPAA deployments use SIP trunk numbers, and some features, including WhatsApp and workflow automations, are unavailable.

Talk to our team

What’s included

Business Associate Agreement (BAA)

PHI access controls and encryption

Audit logging for every PHI access

Incident response and breach notification

Risk assessment documentation

Configurable PHI retention policies

Infrastructure Security

Security at every layer

Encryption everywhere

AES-256 encryption at rest and TLS 1.3 in transit — from the first ring to the final transcript.

Encryption everywhere

AES-256 encryption at rest and TLS 1.3 in transit — from the first ring to the final transcript.

Strict access control

Role-based permissions, multi-factor authentication, and least-privilege access, with every access event logged.

Strict access control

Role-based permissions, multi-factor authentication, and least-privilege access, with every access event logged.

24/7 monitoring

Continuous security monitoring, intrusion detection, and anomaly alerts keep watch around the clock.

24/7 monitoring

Continuous security monitoring, intrusion detection, and anomaly alerts keep watch around the clock.

Built for uptime

Redundant infrastructure across multiple availability zones and automated backups, designed for 99.9% uptime.

Built for uptime

Redundant infrastructure across multiple availability zones and automated backups, designed for 99.9% uptime.

Risk management

Security risks are identified, assessed, and mitigated systematically as part of an audited management system.

Risk management

Security risks are identified, assessed, and mitigated systematically as part of an audited management system.

Consent controls

Consent and opt-out controls, with Do-Not-Call and suppression lists.

Consent controls

Consent and opt-out controls, with Do-Not-Call and suppression lists.

Incident response

A documented response plan with clear escalation, post-incident review, and breach notification within 72 hours.

Incident response

A documented response plan with clear escalation, post-incident review, and breach notification within 72 hours.

Vetted AI partners

Every speech and language provider in our stack is reviewed for security and compliance before it touches your data.

Vetted AI partners

Every speech and language provider in our stack is reviewed for security and compliance before it touches your data.

Security FAQ

Questions about your data, answered.

Where is my customer data stored?

You choose EU or US data routing. Data stays in the selected region and is encrypted at rest and in transit.

Who can access call recordings and transcripts?

Can you sign a DPA or BAA?

How long is call data kept?

What happens if there is a security incident?

Need our security documentation?

Talk to our team about certificates, DPAs, and your compliance requirements.

Try It Risk-Free for 14 Days

Ready to resolve

every call

end-to-end?

When a call needs more than an answer, that's when our intelligent agent shines.

Try risk free

Works with your existing number

Live in as little as 48 hours

14-day money-back guarantee

AI Integrators
AI Integrators
AI Integrators

Ready to resolve

every call

end-to-end?

When a call needs more than an answer, that's when our intelligent agent shines.

Try risk free

Works with your existing number

Live in as little as 48 hours

14-day money-back guarantee

AI Integrators
AI Integrators
AI Integrators

Ready to resolve

every call

end-to-end?

When a call needs more than an answer, that's when our intelligent agent shines.

Try risk free

Works with your existing number

Live in as little as 48 hours

14-day money-back guarantee

AI Integrators
AI Integrators
AI Integrators

Security you can trust.

Compliance built in.

Independently certified infrastructure

Certified infrastructure

Certified infrastructure

93 controls

93 controls

93 controls

93 controls

4 categories

4 categories

4 categories

4 categories

3 years

3 years

3 years

3 years

99.9%

99.9%

99.9%

99.9%

One certification, broader coverage

SOC 2 Type II

ISO/IEC 27001:2022

Your data, your rules

Every GDPR data subject right, supported

Every GDPR data subject right, supported

Data retention, built into the platform

HIPAA for healthcare organizations

HIPAA for healthcare organizations

What’s included

Security at every layer

Questions about your data, answered.

Need our security documentation?

Try It Risk-Free for 14 Days

Try It Risk-Free for 14 Days

Ready to resolve

every call

end-to-end?

AI Integrators

AI Integrators

AI Integrators

Ready to resolve

every call

end-to-end?

AI Integrators

AI Integrators

AI Integrators

Ready to resolve

every call

end-to-end?

AI Integrators

AI Integrators

AI Integrators